Refunds & Cancellation Policy

We process orders quickly to ensure timely dispatch. You may cancel your order within 24 hours of placement for a 100% full refund.

To request a cancellation within the 24-hour window, please email hello@vintehg.in with your Order ID and subject line 'Order Cancellation Request'.

Once an order passes the 24-hour window, it enters our artisan packing and shipping dispatch pipeline and cannot be cancelled prior to delivery.

We want you to treasure every piece you order. If an item does not meet your expectations, we accept return or exchange requests submitted within 7 days of order delivery.

To be eligible for a return or exchange, items must be unworn, unwashed, unaltered, free of perfumes or stains, and returned in their original luxury packaging with all artisan tags intact.

Please inspect your items immediately upon delivery before removing any security tags or labels.

Due to hygiene and handcrafted customization standards, certain categories are classified as Final Sale and are strictly non-returnable and non-exchangeable:

• Fine jewellery, temple brassware, and handcrafted silver ornaments.
• Custom-tailored or made-to-measure bespoke garments.
• Items purchased during special archive sales, clearance events, or with promotional final-sale discounts.

In the unlikely event that your package arrives damaged, tampered with, or contains an incorrect item, please notify us within 48 hours of delivery.

Send clear photographs or an unboxing video showing the shipping label, packaging condition, and product defect to hello@vintehg.in.

Upon verification, we will arrange a complimentary door-step pickup and send a immediate replacement piece or issue a 100% full refund (including any return shipping fees).

To initiate an approved return, email hello@vintehg.in specifying your Order ID, item(s) to return, and reason for return.

Our team will review your request within 24 business hours and schedule a reverse courier pickup from your original delivery address.

Please keep the package sealed securely in its original outer box with all protective padding.

Once your return package is received at our central atelier facility, it undergoes a mandatory quality assurance inspection (typically completed within 48 business hours).

Upon quality approval, your refund will be processed back to your original payment method (Credit/Debit Card, Netbanking, UPI, or Wallet) within 7 to 10 business days.

For Cash-on-Delivery (COD) orders, refunds will be transferred electronically via UPI or direct bank transfer (NEFT/RTGS) after collecting your bank account details.